Frequently Asked Questions

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How do I get services started?

First, you must verify you have active Medicaid coverage for personal care services. Then give us a call at (314) 494-4197 to set up an assessment/home visit to determine your personal care needs.

How do I pay for services

If you are an active Medicaid receipt with personal care coverage, Medicaid will pay for services. If you do not have Medicaid wish to pay for service as a private pay/private care client, please give us a call for rates.

What's Respite care?

Respite care occurs when the client has a regular family caregiver.  However, the regular family caregiver would like to take time away from the home to care for themselves or attend to needs outside the home. At this time, we will hire a caregiver, especially for your family members needs to assist during the absence of the regular family caregiver.

Does Medicaid or Medicare pay for services?

Medicaid pays for personal care services and is paid according to your individual care plan. Medicare does not pay for personal care services.

How do I qualify?

Contact the Missouri Department of Social Services or go online at www.mydss.mo.gov to determine if you qualify.

What do I need to get services started?

Have prepared the following information:

· Proof of identity

· Birth certificate

· Power of attorney

· Contact information

· Proof of income

· Bank information

· Proof of any type of insurance

What's private pay?

Private pay is when the client pays for services on their own/out of pocket. Commercial/Managed Care, Medicaid, or Medicare will not cover the services.

How long do services last before I need to renew?

When you communicate with the Medicaid eligibility department, you will be informed of your renewal date for your approved services.

How does a spend down work?

A spend down allows people who have income above the allowed income level to qualify for Medicaid. The Spend Down amount is the amount of income that is above the maximum allowed. You can meet your Spend Down by making a monthly payment to the MO HealthNet Division, applying medical expenses you have incurred, or using a combination of payment and incurred medical expenses.

Who qualifies as a caregiver?

If you have CDS Services - a caregiver may be any family member except for a spouse or legal guardian.

If you have In-Home Services - a caregiver may be an individual family member, excluding your children, spouses, and legal guardians